Return policy

For a return to be accepted, the following points must be respected:

• The product must not have been used or opened;
• The product must be sealed in its original packaging, which must include the protective plastic (if any);
• You must ensure that the product is accompanied by all components: samples and offers, among others, respecting the original shipping conditions if the product to be returned was associated with a promotional campaign or if the purchase allowed you to win any offer product, the customer must return the product together with the offer it was given;);
• You must keep the invoice, a copy of which must accompany the return of the product to Papaya.
• Any problems related to the content of the products purchased on our website, after opening and using them, must be reported directly to the brand / manufacturer.

Before returning an order, it is necessary to contact our customer service team via email - geral.papaya@gmail.com - in which all the information regarding the order must be indicated: order number, description or the reference of the products to be returned and the desired form of refund. It is important that the customer waits to receive our reply email with the return information and that he/she keeps the product(s) in the same conditions as received.